Privacy Policy

Effective Date: 12/12/2024
Contact: +91 9103-932-668 | [email protected]

1. Introduction

At IT Genuine Solutions, we respect your privacy and are committed to protecting the personal and institutional data you entrust to us through SmartSchoolers, our school management system. This Privacy Policy explains how we collect, use, share, and safeguard your information. By using SmartSchoolers, you agree to the terms outlined in this policy.

2. Data We Collect

We may collect and process the following types of information:

  • Personal Data: Names, email addresses, phone numbers, roles (e.g., teacher, student, parent), and login credentials.
  • Institutional Data: School name, student records, attendance, grades, and communication logs.
  • System Data: IP addresses, device information, browser type, and activity logs for troubleshooting and security purposes.
  • Payment Information: Billing details for subscription services, handled securely via trusted third-party payment gateways.

3. How We Use Your Data

Your data is used to:

  1. Provide and improve the SmartSchoolers platform and its features.
  2. Facilitate user account management and access control.
  3. Ensure compliance with applicable laws and protect the integrity of the system.
  4. Communicate with you regarding updates, changes, and support.
  5. Monitor system performance and troubleshoot technical issues.

4. Data Hosting and Security

We take reasonable precautions to secure your data. However, you agree and acknowledge that:

  1. No Hosting Environment is 100% Safe: Despite our robust security protocols, digital systems are inherently vulnerable to hacking, data breaches, and other cybersecurity threats.
  2. Risk of Data Loss:
    • Data stored on the platform may be lost, corrupted, or compromised due to unforeseen circumstances, including cyberattacks, natural disasters, or technical failures.
    • IT Genuine Solutions will not be held liable for any data loss, unauthorized access, or breach of confidentiality arising from such incidents.
  3. User Responsibility:
    • You are responsible for maintaining the confidentiality of your login credentials.
    • Institutions must implement role-based access and ensure that only authorized personnel have access to sensitive data.

5. Your Agreement and Acknowledgment

By using SmartSchoolers, you agree to the following:

  1. Assumption of Risk:

    • You acknowledge that no digital platform is entirely immune to hacking or data breaches.
    • You assume full responsibility for any data loss or compromise resulting from factors beyond the control of IT Genuine Solutions.

  2. No Liability for Data Loss:

    • IT Genuine Solutions is not liable for any loss, corruption, or theft of data stored on the platform. Institutions and users are encouraged to maintain their own backups of critical data.

  3. Service Costs:

    • You agree to pay all applicable subscription fees and service costs promptly. Failure to do so may result in suspension or termination of your account.

  4. Right to Stop Services:

    • IT Genuine Solutions reserves the right to suspend or terminate services in cases of non-payment, security risks, or misuse of the platform.

6. Sharing Your Data

We do not sell or share your data with third parties, except in the following circumstances:

  1. Legal Compliance: To comply with applicable laws, regulations, or legal requests.
  2. Third-Party Service Providers: To trusted partners who assist in providing essential services, such as hosting, payment processing, or customer support.
  3. Business Transfers: In the event of a merger, acquisition, or sale of the company, your data may be transferred to the new entity.

7. User Responsibilities

To help us safeguard your data, you must:

  1. Change Default Passwords: Upon setup, change all default passwords to strong, unique ones that include a mix of characters, numbers, and symbols.
  2. Enable Security Measures: Use multi-factor authentication (MFA) if available and regularly update your passwords.
  3. Avoid Sharing Credentials: Never share your login information with unauthorized users.

8. Data Retention and Deletion

  • Retention: We retain your data as long as your subscription is active or as required to comply with legal obligations.
  • Deletion: Upon termination of your subscription, you may request the deletion of your data. However, certain information may be retained for legal or compliance purposes.

9. Limitation of Liability

You acknowledge and agree that:

  • IT Genuine Solutions will not be held liable for any direct, indirect, incidental, or consequential damages arising from data loss, breaches, or misuse of the platform.
  • Users assume full responsibility for the risks associated with storing and managing data on a digital platform.

10. Children’s Privacy

  • SmartSchoolers collects and processes student data only under the supervision of the subscribing institution.
  • Institutions are responsible for ensuring compliance with applicable child data protection laws.

11. Changes to This Policy

IT Genuine Solutions reserves the right to update this Privacy Policy at any time. Changes will be communicated to users and posted on the platform. Continued use of SmartSchoolers constitutes acceptance of the updated policy.

12. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us:

By using SmartSchoolers, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.